(Aligned to US: 114226, NQF level 5, 8 Credits)
28-30 September 2015
Venue: Protea Capital Hotel, Pretoria
In this skills programme, learners learn how to perform conflict resolution, prevent discussions from escalating into conflicts, understand psychological tactics used on them and the best way to respond, negotiate and manage their emotions. The programme is of examples, exercises, activities and bite size content, this programme will helps the learner to master the art of conflict management.