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Verified
19 Odette Street, Cape Town

Aim:

To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop is most valuable to receptionists as it addresses the need for professionalism. It also creates awareness of the importance of this position for both internal and external clients, and with that awareness the need for being self-motivated and knowledge driven.

Course Content:

Attitude and Aptitude

How to realise our full potential. What should we expect from ourselves? An exercise in self-assessment

Understanding People

Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge. We look at this mostly from a client’s perspective

First Impressions Last, your environment, your grooming

How to ensure we put our best foot forward, why it is so important and how far reaching the consequences of doing so are

Body Language

How important is this form of non-verbal communication?

Communication Starts With the Ability to Listen

How this affects our ability to communicate, barriers and methods of overcoming them – how our speech patterns affect our success

The Etiquette of Meeting and Greeting

How to be an effective interface between your company and the customer, meeting and greetings concluded through role play where ever possible

The Etiquette of Telephonic Liaison

The body of the call, professional speech, voice control, taking of a good message and using the universal alphabet key

Effective Communication Skills

Ensuring information is offered and received in an effective manner. Universally accepted methodologies. Dealing with difficult clients

Exceeding Expectations

Explaining the difference between good enough and best

Solidifying My Role as "Director of First Impressions"

Contacting your company must be a pleasant and satisfying experience - how to ensure this image is portrayed to your customers

A Comprehensive List of Information for Receptionists

Relevant information at your fingertips

What Procedures Should You Have?

The smooth running of the reception portfolio