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112 Scott Street, Schoemansville, Hartbeespoort, 0126



This qualification has been developed for persons aspiring to become managers in the Hospitality Industry. It brings together elements of housekeeping, front office, food preparation, food and drink service and management principles. This qualification will professionalise the industry and is applicable to all sectors, from bed and breakfasts to large-scale hotels.

The Hotel and Hospitality Management programme provides the students with a qualification that is attractive to potential employers, the skills and ability to enter the working world, and a 'tool box' that can be applied to a range of careers in the hospitality industry. Graduates may become accomplished managers, capable of working across a range of public and private enterprises including leisure facilities, hotels, theme parks, conferences, exhibitions and event management. The program uses a range of teaching methods to facilitate learning. Core knowledge is covered by lectures and tutorials. The course will enhance students’ understanding of the dynamic nature of the tourism and hospitality industry. In addition, the course workbook includes activities to deepen students’ understanding and help them to apply theories and concepts.

Based on SAQA’s Unit ID: 24433 , NQF Level 4, 200 Credits




Designed for completion within 12 - 18 Weeks.  Self-study distance learning course.  Assignments and Examination for completion.




1 Hospitality Industry

1.1 Introduction to Hospitality Industry

1.1.1 The Nature of the Hospitality Industry

1.1.2 The Tangible and Intangible Nature of the Hospitality Industry

1.1.3 Relationship between the Hospitality Industry and Tourism

2 Accommodation Sector

2.1 Introduction to the Accommodation Sector

2.1.1 Classification of Accommodation Establishment

2.2 Introduction to the Hotel Operations

2.2.1 Hotel Ownership

2.2.2 The Functions and Departments of a Hotel

2.2.3 Introduction to the Rooms Division

2.2.4 Front Office Operations Guest Cycle Front Office Department Types of Hotel Guest The Accommodation Product

2.2.5 Housekeeping Operations Housekeeping Department In-room Guest Supplies and Amenities Room Status Codes Types of Guest Requests Security Procedures

3 Food and Beverage Sector

3.1 Introduction to the Food and Beverage Sector

3.1.1 Food and Beverage Operations (Hotel)

3.1.2 Classification of Food Service Establishments

3.1.3 Types of Food and Beverage Services

3.2 Food and Beverage Service Principles

3.2.1 Basic Knowledge of Menus, Food and Beverage Services and Kitchen Operations

3.2.2 Ambience of an Establishment

3.2.3 Menu Planning and Design

3.3 Food Safety and Personal Hygiene





We have the following payment options available for our student to choose from. Choose a payment option that best suits your style:

OPTION A: R2 690, 00

Includes Comprehensive training material, Certificate, Examination and Shipping of material as well as a CD containing business templates, supplementary readers and Audio E-Books.


OPTION B: R1 790, 00

WE ARE NOW GOING GREEN: This course is now available on CD which means that you will receive all your course content on CD and not as printed material.  Help us save the planet by choosing this option.   

OPTION C: R1 290, 00

Easy and convenient: Course content will be sent to you via email.


Kindly note:  There are no payment terms. Training material is released within 3 - 14 working days after payment has

been received as the cost is inclusive of all your training material, supplementary readers, assignments as well as the

courier charges so we need to ensure that all costs are covered prior to the release of training material.





To enrol for this course, kindly contact (012) 376 4282 or e-mail Julie at