A good Receptionist is vital to the success of any business. One of the great benefits is that they can work in many different industries from offices, to hotels, to medical centers, and demand for people with the right skills and qualities is always high. Take this course and we’ll equip you with all the essential skills you need and the professional acumen to succeed in this rewarding field of work. You’ll learn how best to meet and greet visitors, how to create a welcoming environment and the basics of operating a telephone switchboard, and these are just for starters. You’ll also cover key skills needed by Receptionists in different employment sectors, for example sports and leisure centres, hotels and offices. Covering all aspects of the role, from answering the telephone to dealing with visitors, our Receptionist and Frontline Distance Learning Programme is suitable for anyone who works in a "front office" situation.
Certification: Reception and Frontline Studies NQF Level 4, 16 Credits
Designed for completion within 6 - 12 Weeks. Self-study distance learning course. Assignments and Examination for completion.
- The Role and Importance of the Receptionist;
- Basic Receptionist Skills;
- Communication Skills;
- The Importance of First Impressions;
- Business Etiquette, covering Tele-Etiquette and Business Writing;
- Customer Service and Satisfaction;
- Complaint Handling and Difficult Clients;
- Diary Management;
- Travel Arrangements;
- Stress Management;
- Time Management;
- Accurate Recordkeeping;
- Professional Business Writing;
- Events Planning and Management.
FEES / ENROLMENT OPTIONS
We have the following payment options available for our student to choose from. Choose a payment option that best suits your style:
OPTION A: R1 690, 00.
Includes Comprehensive training material, Certificate, Examination and Shipping of material as well as a CD containing business templates, supplementary readers and Audio E-Books.
OPTION B: R1 290, 00
WE ARE NOW GOING GREEN: This course is now available on CD which means that you will receive all your course content on CD and not as printed material. Help us save the planet by choosing this option.
OPTION C: R1 090, 00
Easy and convenient: Course content will be sent to you via email.
Kindly note: There are no payment terms. Training material is released within 3 - 14 working days after payment has been received as the cost is inclusive of all your training material, supplementary readers, assignments as well as the courier charges so we need to ensure that all costs are covered prior to the release of training material.
Delivery of training material is between 3 – 14 days depending on stock availability.
ENROLMENT FOR THIS PROGRAMME
To enrol for this course, kindly contact (012) 376 4282 or e-mail Julie at firstname.lastname@example.org